Refund policy

HOW TO GET A REFUND UNDER THE GUARANTEE

Your No-Hassle Guarantee!

Simply try 5-gallons of any Car Wash Chemical we make and if you don't love it, we'll be more than happy to refund you the purchase price of the 5-gallons. No questions asked. No Hassles at all. Simply call us at Toll-Free at 800-952-SOAP(7627) and done. It's that simple and easy to give these Guaranteed Car Wash Chemicals a test in your car wash facility.

Returning items to stonsoap.com is easy.

Returns must be received WITHIN 60 days from the date of purchase.

To return an item, you must call ( 800-952-SOAP(7627)) or email (stonesoap@stonesoap.com) Stone Soap and receive authorization for return.

The customer is responsible for any return shipping & handling fees, unless your order was damaged during shipment, and we are notified within 1 business day of the confirmed delivery date.

Please check your package and items for damage as soon as they arrive and before the delivery driver leaves whenever possible.

To qualify for a refund, items must be returned unopened, in their original condition, including the original packaging and all tags, labels, containers, documentation, etc. We will not accept returns if packaging is opened or not in its original condition - we will return such items to you. (Except for our "Try 5-gallons of any Car Wash Chemical we make and if you don't love it, we'll be more than happy to refund you the purchase price of the 5-gallons offers")

A refund will be made on the purchase price of the product. Original shipping charges will not be refunded unless the merchandise was damaged during shipment.

Please, do not mark or change original manufacturer containers in any manner.

If you reject that return shipment, we reserve the right to liquidate the inventory and withhold credit.